GENERAL TERMS AND CONDITIONS FOR RESERVATIONS, PAYMENT, AND CANCELLATIONS
Our booking, payment, and cancellation policies are clearly stated—so you know exactly what you’re committing to before you pay a single euro.
Effective as of January 1, 2026
Four steps until the start
Reservation Form
To guarantee your reservation, we require a duly completed booking form and a non-refundable 50% deposit.
50% down payment
The reservation is confirmed only after receipt of the deposit and written confirmation from Chobe Safaris & Travel.
Written confirmation
For bookings made less than 30 days before travel, full payment of 100% is required to confirm the booking.
48-Hour Travel Vouchers
We will send you the final vouchers and the contact details of the guide/driver 48 hours before the start of the trip.
Bookings made less than 30 days before departure: full payment is required to confirm the trip.
Two payments, one currency
Timeline
50 %
Deposit, payable at the time of reservation
50 % du montant total du voyage à régler au moment de la réservation.
100 %
Final balance, due 30 days before arrival
100% of the total amount must be paid 30 days before the arrival date.
All prices are listed in USD. Payments in EUR are accepted upon request.
All bank fees and transfer fees are the responsibility of the customer or the agency.
Bank Transfer
mode de paiement privilégié. Les coordonnées bancaires figurent sur la facture.
Credit card
Only upon request. A 3.5% processing fee applies.
Wise / PayPal
A 3.5% processing fee applies.
Cancellation Fee Schedule
All cancellations must be made in writing to the following address: agents@chobesafaris.com.
Cancellation fees are calculated based on the date we receive written notice:
Time Before Arrival Cancellation Fee 30 days or more before arrival Deposit refunded, minus a $50 administrative fee 29 to 15 days before arrival 50% of the total trip cost retained 14 to 7 days before arrival 75% of the total trip cost retained 6 to 0 days before arrival / no-show 100% of the total trip cost retained
Non-refundable items
Parking fees, domestic flights, surcharges related to specific events, and visa fees are 100% non-refundable once they have been booked and paid to the service providers.
Changes
Changes made 30 days or more before the trip: free, subject to availability. Changes made between 29 and 14 days before the trip: 20% change fee. Name changes: $25 per person. 4. PRICES AND INCLUDED SERVICES
Prices are subject to change due to increases in government taxes, park entrance fees, or currency fluctuations until the deposit is paid.
The services that are included and those that are not are clearly listed in your itinerary and/or your quote.
LIABILITY AND LIMITATION OF LIABILITY
Chobe Safaris & Travel acts as an intermediary for hotels, lodges, transportation providers, and activity operators. We accept no liability for their acts, omissions, or failures.
Customers are responsible for ensuring their passports are valid, obtaining the necessary visas and vaccinations, and securing travel insurance. We can provide information and assistance in these matters, but we cannot be held liable for any denial of entry into the country.
We reserve the right to modify the itinerary based on weather conditions, wildlife movements, or for safety reasons.
01
DATA PROTECTION AND SOCIAL RESPONSIBILITY
A portion of each reservation helps fund Claire For Children with Disabilities in Kasane.
By booking with Chobe Safaris & Travel, you are helping to promote responsible tourism in Botswana.
02
Events
In the event of a natural disaster, pandemic, political unrest, or government restrictions affecting travel, Chobe Safaris & Travel will offer a travel credit valid for 18 months from the original travel date.
No cash refunds will be issued under these circumstances.
03
CLAIMS
Any problems encountered during the trip must be reported immediately to your guide or to our WhatsApp hotline, which is available 24 hours a day, 7 days a week, so that we can take action and try to resolve them.
Complaints made after the trip has ended will not be considered.
04
TRAVEL INSURANCE
Comprehensive travel insurance that covers, among other things, trip cancellation, medical expenses, and emergency evacuation is strongly recommended for all customers.